At Brady Garb, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we are here to assist you. Please review our return and refund policy below.

1. Returns Policy

Damaged or Defective Items
If you receive a damaged or defective product, you are eligible for a return within 7 days from the date of delivery. To initiate a return, please contact us at [email protected] with your order details and photos of the damaged product.

Incorrect or Missing Items
In the case that you receive an incorrect item or an item is missing from your order, please contact us immediately. We will assist you in processing a return or replacement within 7 days of delivery.

Change of Mind
Unfortunately, we do not accept returns for products that are not defective, damaged, or incorrectly shipped. Once the product has been delivered and accepted, we cannot accept returns for change of mind.

2. Refund Policy

Eligibility for Refunds
Refunds are issued under the following conditions:

  • The item is damaged, defective, or incorrect.

  • You contact us within 7 days of receiving your order to report the issue.

Refund Process
Once your return is approved, the refund will be processed to your original payment method. As Brady Garb only offers Cash on Delivery (COD), refunds will be processed via cash.

Timeframe for Refunds
Refunds will be processed within 7-10 business days after the returned product is received and inspected. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

3. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, and a description or photo of the damaged, defective, or incorrect product.

  2. Return Instructions: Once we receive your request, we will provide instructions on how to return the product.

  3. Product Inspection: Upon receipt of the returned product, we will inspect it to verify the issue before issuing a refund.

4. Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on the following items:

  • Items that have been opened, worn, or used.

  • Items not in their original packaging or with missing labels.

5. Shipping Costs for Returns

In cases of damaged, defective, or incorrect items, we will cover the cost of return shipping. For all other cases, the customer will be responsible for the return shipping costs.